Privacy Policy

1 Definitions

For the purposes of this Privacy Policy, the following terms have the meanings set out below:

"ambon4" / "we" / "us" / "our"

The operator of the online gaming platform accessible at https://ambon4.cam and all associated sub-domains.

"Personal Data"

Any information relating to an identified or identifiable natural person. This includes, but is not limited to, name, date of birth, email address, phone number, financial account details, and IP address.

"Processing"

Any operation or set of operations performed on Personal Data, including collection, storage, use, disclosure, transmission, or deletion.

"Data Subject" / "Member" / "you"

The natural person to whom the Personal Data relates — in this context, any registered or prospective member of the ambon4 Platform.

"Controller"

The entity that determines the purposes and means of processing Personal Data. ambon4 acts as the Controller for the data described in this policy.

"Processor"

Any third party that processes Personal Data on behalf of ambon4, strictly under contractual instruction and not for the Processor's own purposes.

"Consent"

A freely given, specific, informed, and unambiguous indication of agreement to the processing of Personal Data for a defined purpose.

2 Data Controller

ambon4 is the Data Controller responsible for the personal data of its Members. We determine the purposes for which your personal data is processed and the means by which that processing occurs. All data protection queries, access requests, and complaints should be directed to our designated Data Protection contact, details of which are provided in Section 16.

Where ambon4 engages third-party service providers (Processors) — such as payment gateways, KYC verification services, or cloud infrastructure providers — those parties process your data only under written agreement with ambon4, strictly for defined purposes, and are prohibited from using your data for any purpose other than the services they provide to us.

3 Data We Collect

ambon4 collects the following categories of personal data in the course of operating its platform and serving its Members:

3.1 Identity Data

• Full legal name as it appears on your government-issued identity document.
• Date of birth (to verify eligibility — 21+ only).
• Nationality and country of residence (Indonesia).
• Copies of government-issued identity documents submitted during KYC (KTP or SIM).
• Photographic identification where enhanced KYC is required.

3.2 Contact Data

• Email address (primary account contact and notification channel).
• Indonesian mobile phone number (for two-factor authentication and WhatsApp support).
• Residential address in Indonesia.

3.3 Financial Data

• Indonesian bank account details (bank name, account number, account holder name) for BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, or Bank Permata accounts.
• E-wallet identifiers (registered phone number or username) for OVO, DANA, GoPay, ShopeePay, or LinkAja.
• Transaction records including deposit amounts, withdrawal requests, and timestamps, denominated in Rupiah (IDR).
• Source-of-funds declarations where required for enhanced KYC.

3.4 Technical Data

• IP address and approximate geolocation data.
• Browser type, version, and operating system.
• Device identifiers (where applicable on mobile browsers).
• Session tokens and authentication logs.
• Referring URL and navigation path within the Platform.

3.5 Usage Data

• Game history, bet amounts, wagering activity, and session durations.
• Promotion and bonus redemption history.
• Customer support interaction records (live chat transcripts, email correspondence).
• Responsible gaming tool activations (deposit limits, self-exclusion requests, session reminders).

3.6 Marketing Preferences

• Your elected communication preferences, including opt-in or opt-out status for promotional emails, WhatsApp messages, and push notifications.

4 How We Collect Data

ambon4 collects personal data through the following primary channels:

• Direct Interaction: Data you provide when registering an Account, completing the KYC process, making deposits or withdrawals, contacting our support team, or responding to surveys and promotions.
• Automated Technologies: When you access and navigate the Platform, we automatically collect technical and usage data via server logs, session cookies, and similar technologies. See Section 10 for full cookie details.
• Third-Party Sources: We may receive identity verification data from KYC service providers, fraud-screening data from fraud prevention agencies, and transaction confirmation data from Indonesian banks and e-wallet providers (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja) when you initiate a deposit or withdrawal.
• Public Sources: In limited circumstances related to fraud prevention or compliance, we may consult publicly available sources such as sanctions lists or publicly accessible court records.

5 How We Use Your Data

ambon4 processes your personal data for the following specific purposes:

ambon4 will not use your personal data for any purpose that is incompatible with the purposes listed above without first providing you with notice and, where required, obtaining your consent.

6 Legal Basis for Processing

ambon4 relies on the following legal bases when processing your personal data:

• Contract Performance: Processing necessary to enter into or fulfill the contractual relationship established when you register an Account and agree to our Terms and Conditions. Without this processing, ambon4 cannot provide its core services to you.
• Legal Obligation: Processing required to comply with applicable anti-money laundering regulations, fraud prevention obligations, age verification requirements (21+), and any lawful request from a competent authority.
• Legitimate Interest: Processing that is necessary for ambon4's legitimate business interests — including fraud prevention, platform security, responsible gaming monitoring, and improving the Member experience — where those interests are not overridden by your fundamental privacy rights.
• Consent: Processing based on your freely given, informed agreement. This applies primarily to direct marketing communications. You may withdraw your consent at any time by contacting our support team or updating your communication preferences in your Account settings. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to withdrawal.

7 Data Retention

ambon4 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law or regulation. The following retention schedules apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be associated with any individual Member.

8 Sharing Your Data

ambon4 does not sell your personal data. We share personal data with third parties only in the following limited circumstances, and only to the extent necessary for each specific purpose:

• Payment Processors and Banking Partners: To facilitate deposits and withdrawals, we share necessary financial data with Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja). These parties act as independent controllers for their own regulated financial services.
• KYC and Identity Verification Providers: Third-party verification services that assist us in confirming Member identity and age (21+). These providers process data solely on ambon4's instruction under strict data processing agreements.
• Fraud Prevention Agencies: We may share data with recognized fraud prevention and anti-money laundering screening services where we have reasonable grounds to suspect fraudulent activity. Information may be added to databases used by financial institutions and gaming operators to prevent crime.
• Game Software Providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft may receive limited technical session data necessary to load and run their games within our Platform. These providers do not receive your financial or full identity data.
• Cloud and Infrastructure Providers: ambon4 uses industry-standard cloud hosting and content delivery services. These providers process data only as infrastructure Processors on our behalf and are contractually prohibited from accessing or using that data independently.
• Legal and Regulatory Authorities: We will disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by law, court order, or where we reasonably believe disclosure is necessary to protect the rights, property, or safety of ambon4, its Members, or the general public.

9 International Transfers

ambon4's primary operations are conducted to serve Members in Indonesia. In the course of operating the Platform, certain personal data may be processed by our service providers on servers located outside Indonesia. Where such international transfers occur, ambon4 ensures that appropriate safeguards are in place, including:

• Contractual obligations requiring the receiving party to apply data protection standards equivalent to those applied by ambon4.
• Use of service providers that maintain internationally recognized security certifications (such as ISO 27001).
• Restrictions on onward transfer of data by receiving parties without ambon4's prior written authorization.

By registering an Account with ambon4, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Indonesia. ambon4 takes all reasonable steps to ensure that any such transfers are conducted lawfully and with appropriate protections in place.

10 Cookies & Tracking Technologies

ambon4 uses cookies and similar technologies to operate and improve the Platform. The following categories of cookies are in use:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. These cannot be disabled without rendering the Platform inoperable.
• Functional Cookies: Remember your preferences such as language settings and last-visited game categories to provide a more personalized experience across sessions.
• Analytics Cookies: Collect aggregated, anonymized data about how Members use the Platform — which pages are most visited, average session duration, and navigation paths. This data is used solely to improve the Platform and does not identify individual users.

ambon4 does not deploy third-party advertising cookies, cross-site tracking cookies, or social media tracking pixels on its Platform. You may manage cookie settings through your browser preferences; however, disabling strictly necessary cookies will impair your ability to log in and use the Platform.

11 Data Security

ambon4 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your browser and our servers.
• Encryption of sensitive data at rest, including financial account details and identity documents.
• Multi-factor authentication requirements for Member account access and for internal staff access to Member data systems.
• Role-based access controls ensuring that only authorized personnel with a legitimate business need can access personal data.
• Regular independent security audits and penetration testing of the Platform and its supporting infrastructure.
• Automated intrusion detection and anomaly monitoring systems operating 24/7.
• Formal incident response procedures for detecting, containing, and notifying affected parties in the event of a data breach.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ambon4 will notify you without undue delay via your registered email address, providing details of the nature of the breach, the data affected, and the steps we have taken or intend to take in response.

12 Your Rights

As a Data Subject, you hold the following rights in relation to your personal data held by ambon4. To exercise any of these rights, please contact us using the details in Section 16. We will respond to all valid requests within 30 calendar days.

Where your request involves the deletion of data that ambon4 is legally required to retain (for example, KYC records or financial transaction logs under anti-money laundering regulations), we will inform you of the applicable retention obligation and the earliest date on which deletion can occur.

13 Children's Privacy

The ambon4 Platform is strictly intended for adults aged 21 and over. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under 21, we will immediately suspend the associated Account, delete the data in question, and where appropriate refer the matter to relevant authorities.

If you are a parent or guardian and believe that a minor under your care has registered an Account or submitted personal data to ambon4, please contact our support team immediately at the address provided in Section 16. We will act promptly to investigate and remediate.

14 Third-Party Links

The ambon4 Platform does not contain links to external third-party websites. However, game software embedded within the Platform is provided by licensed third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft. While these games are delivered within the ambon4 interface, the underlying software is operated by those respective studios.

ambon4 is not responsible for the privacy practices of third-party game studios in relation to any data those studios collect independently through their own systems. We recommend reviewing the privacy notices of any third-party providers whose services you use. ambon4's own data handling practices remain as described in this policy regardless of which games you choose to play on our Platform.

15 Policy Amendments

ambon4 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. Where changes are material — meaning they affect how we use your personal data in ways that are less favorable to you, or that expand the categories of data we collect — we will provide at least 14 days' advance notice via email to your registered address and/or a prominent notice on the Platform.

For minor or administrative changes (such as clarifications of existing practices or corrections of typographical errors), we may update the policy without advance notice. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.

Your continued use of the ambon4 Platform following the effective date of any amendment constitutes your acknowledgment of the revised policy. If you do not agree with any changes, you should cease using the Platform and may request Account closure in accordance with our Terms and Conditions.

16 Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or would like to raise a concern about how ambon4 handles your personal data, please contact us through the following channels:

• Email: [email protected] — Please include "Privacy Request" or "Data Rights Request" in the subject line to ensure prompt routing to our data protection team.
• Live Chat: Available directly on the Platform, 24 hours a day, 7 days a week, including Indonesian public holidays such as Idul Fitri, Idul Adha, and Indonesian Independence Day (17 August).
• Response Time: We aim to acknowledge all privacy-related requests within 3 business days (WIB) and to provide a substantive response within 30 calendar days of receipt.

If you are not satisfied with ambon4's response to your privacy concern, you have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction. ambon4 will cooperate fully with any such supervisory authority in the investigation of a complaint.

For questions relating to account terms, bonuses, or gameplay, please refer to our Terms & Conditions or visit our FAQ page for quick answers.